For assistance regarding a missed package, missing product or damaged product, please contact us at Support@Boiron.com.

Please reach out to our dedicated support team at Support@Boiron.com. We will initiate an investigation and file a claim with USPS on your behalf to resolve the issue.

There are a few reasons why your order has failed, and you will receive a specific error message when this occurs. Usually, it is for one of the following reasons:

1. Your card has been declined.
2. Your billing street or postal code does not match what is associated with your credit card.
3. Your CVV code does not match your card.

If you feel your order failed in error, we recommend contacting your bank or credit card company directly.

Please contact us at Support@Boiron.com. If the order has not been invoiced, we will be able to apply the discount and issue a refund for the price difference. However, please note that once an order has been invoiced, we are unable to make any price adjustments.

You may call your order in by dialing 1-800-672-4556. If you reach our voicemail, please leave a message and someone will return your call during business hours.

Boiron products are available nationwide at major retailers and drug store chains, as well as independent pharmacies and natural product stores.

To locate a retailer that sells Boiron medicines near you, please visit our online Store Finder and search using your ZIP code.

Boiron products can also be ordered direct from our website or purchased through other online retailers and mail-order pharmacies. Contact the Boiron Information Center at 1-800-BOIRON-1 (1-800-264-7661) for more information.

The applicable sales tax charged on your order is based on the tax laws in each state. The tax rate applied to your order is calculated based on the combined state and local tax rates at the delivery or fulfillment address.

Currently, we can only accept one form of payment per order.

If you notice duplicate charges on your credit card or PayPal account for the same amount and order number, it is likely due to a pending authorization. Typically, these duplicate charges will automatically disappear within 72 hours. However, if the charge remains in your account after this period or if it settles, please contact us at Support@Boiron.com.

Coupons must be applied during checkout.

Double-check the code, ensure eligibility, and contact customer support at shop.support@boiron.com if the issue persists.

Currently, we accept debit cards, credit cards, PayPal, Apple Pay, and payments made with HSA or FSA cards.

While our website supports HSA/FSA payments, please note that acceptance of these transactions may vary depending on your bank’s policies. We recommend contacting your bank to ensure compatibility with HSA/FSA card transactions.