Frequently Asked Questions

No, we cannot ship outside of the Continental US and Hawaii. We do not ship to US Territories or internationally.

Orders ship from our East or West Coast warehouses. We make every effort to ship from the warehouse closest to your address; however, fulfillment is dependent on inventory and stock availability at each facility.

If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action. Order status or tracking details may sometimes be changed ahead of delivery, and it’s not uncommon for a package to show as “delivered” before it’s physically received. Once that time has passed, try the following:

• Verify the shipping address on your order to ensure it was correct.
• Look for a notice of attempted delivery.
• Check nearby spots where the package may have been left.
• Ask a neighbor if they accepted a delivery on your behalf.

If you’ve followed the above steps and your package still cannot be located, please contact us at Shop.Support@Boiron.com directly so we can help. We kindly ask that you report a missing package within 10 days from the time it was marked “delivered.”  Unfortunately, we won’t be able to provide assistance for missing packages reported after this time frame.

Please contact us at shop.support@boiron.com and our support team will work with you to correct this. Please note: Boiron is not responsible for mistakes made at checkout, but we’re happy to help you in any way we can.

Shipping addresses can only be changed on orders that have not yet shipped. If your order hasn’t shipped, please get in touch with Shop.Support@Boiron.com to request an update to your address.

Please allow 24-48 hours for our warehouse to process your order. Once processed and shipped, orders usually arrive within 2-5 business days. Orders are shipped via USPS and tracking information will include an estimated delivery date.

Note orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may take additional time.

You can check the status of your order at any time by logging into your account. Or use this link below to search by order number and email address.

For assistance regarding a missed package, missing product or damaged product, please contact us at shop.support@boiron.com.

Please reach out to our dedicated support team at shop.support@boiron.com. We will initiate an investigation and file a claim with USPS on your behalf to resolve the issue.

There are a few reasons why your order has failed, and you will receive a specific error message when this occurs. Usually, it is for one of the following reasons:

1. Your card has been declined.
2. Your billing street or postal code does not match what is associated with your credit card.
3. Your CVV code does not match your card.

If you feel your order failed in error, we recommend contacting your bank or credit card company directly.

Please contact us at shop.support@boiron.com. If the order has not been invoiced, we will be able to apply the discount and issue a refund for the price difference. However, please note that once an order has been invoiced, we are unable to make any price adjustments.

You may call your order in by dialing 1-800-672-4556. If you reach our voicemail, please leave a message and someone will return your call during business hours.