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FAQ
Signing Up
No, if you already have a Boiron account, you do not need to create a new one. Your existing account will be automatically enrolled in the Boiron+ Rewards program.
Already have an account? Good news! You’re already enrolled and can start earning points right away!
If you’re a new customer, you can sign up for the Boiron+ Rewards program simply by creating an account. Click on the “Join Boiron+” button and follow the prompts to register.
As a rewards member, you can earn points on every purchase, receive exclusive offers, and enjoy early access to sales. Additionally, you can redeem points for discounts on future purchases and gain access to special promotions and events.
Account
You can find your rewards information by logging into your Boiron account and navigating to the “Points & Rewards” section. Click here to view your account information, current points balance, any available rewards, and discover more ways to earn!
Points are only awarded for purchases made after the launch of the Rewards program. Purchases made prior to the launch will not be eligible for points.
Please email us at rewards@boiron.com so we can assist with merging accounts and consolidating your earnings. Please provide the relevant email addresses, and we will help you streamline your account information.
No, joining the Boiron+ Rewards program and earning points is completely free. There are no hidden fees or charges associated with participating in the program.
Earning & Redeeming
You can earn points by making purchases on our website, referring friends, and participating in special promotions and activities. Be sure to check the “Earning Points” section on our website for more ways to accumulate points. Be sure to check your account page to learn more.
Points will be added to your account once the order is processed, and its status is updated to ‘Completed’ in our system.
Redeeming points is easy. Log in to your account, go to the “Points & Rewards” section, and choose the reward you want to redeem. Follow the instructions to apply the discount to your purchase. Be sure to check your account page to learn more.
To redeem your rewards, select the desired reward from your account’s “Points & Rewards” section and follow the steps to apply it during the checkout process. The discount will be applied to your order total. Be sure to check your account page to learn more.
Points can be redeemed for discounts on purchases made directly through our website. They cannot be used at other retailers or online marketplaces. Be sure to check your account page to learn more.
There is no limit to the number of points you can earn. The more you engage with our program and make purchases, the more points you can accumulate.
Yes, points expire 12 months after they are earned. Be sure to redeem your points before they expire to take full advantage of your rewards.
Returns
Yes, you can return an order even if you used rewards points for a discount. The points redeemed for that order will be credited back to your account.
If you return a purchase that earned points, those points will be deducted from your account once the return is processed.
VIP Program
Each tier in our VIP program offers different benefits, including increased points earning rates, exclusive offers, early access to sales, and special event invitations. Detailed information about each tier and its benefits can be found on the Boiron+ Rewards detail page.
Your current tier status is displayed under “My Levels” in the “Points & Rewards” section of your account. Log in to see your tier and the benefits associated with it.
Early sale access allows VIP members to shop exclusive sales before they are available to the general public. This gives you the chance to purchase popular items before they sell out.
You will receive an email notification when you reach a new tier. Additionally, your account will be updated to reflect your new status in the “Points & Rewards” section.
Tier status is reviewed annually. If your purchase activity within the year does not meet the minimum requirement for your current tier, you may be moved to a lower tier. To find out more, visit [Boiron+ Rewards Page]
Troubleshooting
There could be several reasons why you didn’t earn points, such as being logged out during the purchase, using a different email address, or purchasing ineligible items. Please contact us at rewards@boiron.com for assistance.
Ensure that your friends used the referral link provided and made a qualifying purchase. If you still haven’t received points, please contact us at rewards@boiron.com for assistance.
