SUMMARY

The Ecommerce Account Manager will be responsible for creating and activating online sales plans and execution, leading and working with VP of Marketing & Ecommerce to create marketing campaigns and best in class product presentation, identifying new opportunities to grow the ecommerce business, capturing, and sharing best practices and learnings and building strong relationships with Ecommerce Team and other Boiron Channels.

RESPONSIBILITIES:

• Coordinates with Retail Media, Ecommerce and Marketing teams regarding Online Retailer sales, marketing, and promotions campaigns.
• Development of programs designed to drive aggressive sales volume growth for Online Accounts, 3P Accounts and new prospective dotcoms.
• Develop, document and continuously measure against the strategic roadmap enabling Accounts to achieve sales goals.
• Monitor pricing and 3P Sellers in the marketplaces to protect and grow Boiron brands.
• Work with the Marketing teams to enhance the Online Retailer Catalogs and Product Detail Pages.
• Drive sales and margin through site merchandising strategies (working with retail media, digital shelf, marketing to optimize the customer’s experience and alignment with ecommerce marketing strategies).
• Develop and communicate e-commerce business results to the company and customer on a monthly and as needed basis.
• Identify insights and action steps to improve business performance.
• Interface with all strategic departments within the online partners.
• Hold quarterly planning & review meetings with online retailers.
• Represent Boiron at tradeshows and conferences.
• Become the “expert” on the online retailer’s “way of doing business” and be able to share with other Boiron departments.
• Understand and share, in a timely manner, market intelligence regarding competitive activity; changes in retailer’s finance, personnel or strategic status; new business opportunities and other information necessary for the company to succeed with online retailers.
• Work with sales and marketing department to identify areas of growth and potential partners and/or useful technologies to consider in growing ecommerce sales.

REQUIREMENTS:

• S./B.A in related field required.
• 5-10 years sales industry experience Preferably in OTC, Natural Products Industry or Pharmaceutical Industry
• Combine 5+ years’ experience in Key Account, Digital or Ecommerce sales position.
• Strong working knowledge of ecommerce, digital advertising platforms, email, CRM and analytics.
• Customer P&L responsibility
• 20%+ travel
• Available to work weekends as needed.
• Skill to properly manage the chain through product category management expertise.
• Familiar with all aspects of a retailer’s corporate and online store operations
• Superior sales, communication, organization and management skills
• Excellent PC skills (Advanced Microsoft Excel, Word, PowerPoint)
• Strong verbal and written communication skills
• Due diligence and attention to details
• Needs to be organized and can handle multiple tasks at the same time.
• Passion for e-commerce and digital platforms

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, and talk and hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS and ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.