Frequently Asked Questions

Bundles, kits, subscriptions, and sale items are excluded from coupon offers

Boiron’s Privacy Policy is available at the following link: https://boironusa.com/privacy-policy/

With thousands of honest and unbiased reviews on our products, you can research and buy with confidence. Our reviews are from real customers who have purchased and used the products you’re interested in.

We encourage and value your feedback. If you have used any of our products, we invite you to submit your own review and contribute to our growing community of informed shoppers.

Want to know when it’s back in stock? Just enter your email and click ‘Notify Me’ on the product page—we’ll send you an alert as soon as it’s available.

Our system is not set up for backorders. In the event that a medicine is out of stock, we will remove it from your order and issue a refund.

For any inquiries or concerns regarding our product ingredients, please contact the Boiron Information Center at 1-800-BOIRON-1 (1-800-264-7661) or Info@Boiron.com. Hours of operation are Monday through Friday, 9 a.m. – 5 p.m. (ET). Our knowledgeable team will be more than happy to assist you and provide you with the information you need.

No, we cannot ship outside of the Continental US and Hawaii. We do not ship to US Territories or internationally.

Orders ship from our East or West Coast warehouses. We make every effort to ship from the warehouse closest to your address; however, fulfillment is dependent on inventory and stock availability at each facility.

If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action. Order status or tracking details may sometimes be changed ahead of delivery, and it’s not uncommon for a package to show as “delivered” before it’s physically received. Once that time has passed, try the following:

• Verify the shipping address on your order to ensure it was correct.
• Look for a notice of attempted delivery.
• Check nearby spots where the package may have been left.
• Ask a neighbor if they accepted a delivery on your behalf.

If you’ve followed the above steps and your package still cannot be located, please contact us at Shop.Support@Boiron.com directly so we can help. We kindly ask that you report a missing package within 10 days from the time it was marked “delivered.”  Unfortunately, we won’t be able to provide assistance for missing packages reported after this time frame.

Please contact us at shop.support@boiron.com and our support team will work with you to correct this. Please note: Boiron is not responsible for mistakes made at checkout, but we’re happy to help you in any way we can.

Shipping addresses can only be changed on orders that have not yet shipped. If your order hasn’t shipped, please get in touch with Shop.Support@Boiron.com to request an update to your address.

Please allow 24-48 hours for our warehouse to process your order. Once processed and shipped, orders usually arrive within 2-5 business days. Orders are shipped via USPS and tracking information will include an estimated delivery date.

Note orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may take additional time.

You can check the status of your order at any time by logging into your account. Or use this link below to search by order number and email address.

For assistance regarding a missed package, missing product or damaged product, please contact us at shop.support@boiron.com.

Please reach out to our dedicated support team at shop.support@boiron.com. We will initiate an investigation and file a claim with USPS on your behalf to resolve the issue.

There are a few reasons why your order has failed, and you will receive a specific error message when this occurs. Usually, it is for one of the following reasons:

1. Your card has been declined.
2. Your billing street or postal code does not match what is associated with your credit card.
3. Your CVV code does not match your card.

If you feel your order failed in error, we recommend contacting your bank or credit card company directly.

Please contact us at shop.support@boiron.com. If the order has not been invoiced, we will be able to apply the discount and issue a refund for the price difference. However, please note that once an order has been invoiced, we are unable to make any price adjustments.

You may call your order in by dialing 1-800-672-4556. If you reach our voicemail, please leave a message and someone will return your call during business hours.

Boiron products are available nationwide at major retailers and drug store chains, as well as independent pharmacies and natural product stores.

To locate a retailer that sells Boiron medicines near you, please visit our online Store Finder and search using your ZIP code.

Boiron products can also be ordered direct from our website or purchased through other online retailers and mail-order pharmacies. Contact the Boiron Information Center at 1-800-BOIRON-1 (1-800-264-7661) for more information.

The applicable sales tax charged on your order is based on the tax laws in each state. The tax rate applied to your order is calculated based on the combined state and local tax rates at the delivery or fulfillment address.

Currently, we can only accept one form of payment per order.

If you notice duplicate charges on your credit card or PayPal account for the same amount and order number, it is likely due to a pending authorization. Typically, these duplicate charges will automatically disappear within 72 hours. However, if the charge remains in your account after this period or if it settles, please contact us at shop.support@boiron.com.

Coupons must be applied during checkout.

Double-check the code, ensure eligibility, and contact customer support at shop.support@boiron.com if the issue persists.

Currently, we accept debit cards, credit cards, PayPal, Apple Pay, and payments made with HSA or FSA cards.

While our website supports HSA/FSA payments, please note that acceptance of these transactions may vary depending on your bank’s policies. We recommend contacting your bank to ensure compatibility with HSA/FSA card transactions.

Boiron’s liquid doses contain a small quantity of alcohol which is extremely low and presents no risk of adverse effects to babies or other young individuals of small weight. It is less than the alcohol amount that occurs naturally in some foods, including apple juice.¹ Alcohol is not an added ingredient, but originates from the liquid tincture of the homeopathic medicines. Pure pharmaceutical grade ethanol (USP) is used in our manufacturing, which is derived from sugar beets and safe for human consumption. Neither the product’s formula nor Boiron’s manufacturing process have changed; however, labels and packaging are frequently updated to comply with regulations.

1. Gorgus, Eva, Maike Hittinger, and Dieter Schrenk. “Estimates of Ethanol Exposure in Children from Food Not Labeled as Alcohol-Containing.” Journal of analytical toxicology. Oxford University Press, September 2016. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5421578/.

The standard dosage for any of our Targeted Relief Medicines is five (5) pellets dissolved under the tongue, three (3) times a day, or consult the Boiron Medicine Finder app for the appropriate protocol based on your condition.

If after three days you show no improvement, we recommend consulting your health care professional. If your symptoms improve and you would like to take the medicine for a longer period of time, please consult your health care professional. If you have been given alternate dosage instructions by your health care professional, follow those instructions, as they have been developed specifically for your individual treatment.

In homeopathy, the same Targeted Relief Medicine may be useful for several different conditions. For example, Gelsemium 30C can be indicated for stress or fever, and Sepia 6C can be indicated for lower back pain during menstruation or hot flashes.*

Due to the small size of the containers, we print the most widely used indications that are suitable for self-medication of acute, self-limiting conditions. Therefore, the condition for which your doctor prescribed the medicine may not be listed on the tube.

To dispense the pellets from the multidose tube, first turn the tube upside down with the cap on, then twist. As you twist, the pellets will fall into the cap. Continue twisting until the required number of pellets is in the cap. Remove the cap from the tube and use it to pour the pellets under your tongue.

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Most single homeopathic medicines are available in several dilutions. The letter indicates which dilution process was chosen, while the number indicates how many times that dilution process was used, and consequently, which symptoms the medicine is meant to treat.

Here's a quick guide to using homeopathic medicines: Low dilutions, such as 6X or 6C, will relieve local symptoms — a symptom you can point a finger at (e.g., an insect bite or bruise). Medium dilutions, such as 12X, 9C or 12C, will relieve general symptoms — more than one symptom in more than one location (e.g., muscle aches and pains). High dilutions, such as 30X or 30C, will relieve general symptoms — more than one symptom in more than one location with possible behavioral or emotional symptoms (e.g., a very high fever and chills, accompanied by agitation or sleeplessness).

If a person has the right medicine, no matter what the dilution, they will see a lessening of symptoms. For most medicines, choosing the right dilution is merely fine-tuning. It may be helpful for you to use the Boiron Medicine Finder app to help select which medicines and dilutions are best to relieve your symptoms.

A homeopathic medicine is obtained from a precise and controlled process of successive homeopathic dilutions. With each homeopathic dilution, the medicine is deconcentrated and then vigorously shaken (also called “succussion”). This process transforms the original solution into a therapeutically active medicine.

Homeopathy is a therapeutic method that uses diluted extracts of natural substances to relieve symptoms. The active ingredients in homeopathic medicines include plants, animals, or minerals that relieve the same symptoms they cause at full strength (e.g., a microdose of coffee bean helps to relieve nervousness).

Homeopathic medicines have been used for more than 200 years. They are manufactured in strict accordance with the Homeopathic Pharmacopoeia of the United States (HPUS) and U.S. Food and Drug Administration regulations. Today, homeopathic medicines are used by millions of families and recommended by health care professionals around the world to relieve many common, everyday conditions such as allergies, coughs, colds, flu, stress, muscle pain, and teething.

An increasing number of scientific studies on homeopathic medicines are being conducted and published in peer-review journals. Clinical research is providing evidence of the efficacy of homeopathic medicines, and basic laboratory research is confirming the biological activity of highly diluted substances and helping the scientific community better understand their mechanism of action.

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Common reasons include expiration, exclusions, or incorrect entry.

Homeopathic medicines above 4C or 8X have a low risk of side effects and no contraindications. They can be safely taken with other conventional medications and are sometimes recommended to complement other treatments.

There are no known drug interactions with homeopathic medicines above 4C or 8X or with any of the Boiron branded medicines. Homeopathic medicines can safely be taken together or with other conventional medications and are sometimes recommended to complement other treatments.

If you are pregnant or breastfeeding, ask your health care professional before taking any medicine, including Boiron homeopathic medicines. If your health care professional needs more information on our medicines, he/she can contact us at 1.800.BOIRON.1.

We do not recommend touching the pellets and tablets with your fingers or hands. Introducing any moisture to the pellets or tablets will begin the dispensing of the medicine, and any oils on your skin may coat them and hinder absorption once the medicine is in your mouth.

Yes, most coupons have an expiration date listed in the terms and conditions.

The most efficient route of administration for oral homeopathic medicines is sublingual absorption (under the tongue). To allow for better absorption, homeopathic medicines should be taken in a mouth free of strong flavors or anything that may coat the mouth.

We recommend taking the medicine 15 minutes before or after eating, drinking, or brushing your teeth (unless otherwise indicated on the box). Whatever food particles or flavors remain in your mouth may interfere with or delay absorption. However, there is no reason for food consumption to be staggered or withheld due to digestive interaction. Since the absorption takes place through the mucous membrane coating on the inside of the mouth, food in the stomach has no influence.

No, we do not recommend taking a Boiron medicine past its expiration date.

Given the small amounts of highly diluted active ingredients, you will not suffer a drug overdose from ingesting an amount of homeopathic medicine larger than the recommended dosage. In dilutions above 4C or 8X, the toxic properties of the original substance have been removed; the medicine is safe and sold over the counter. Always read and follow the directions on the label and do not take more medicine than is recommended.

Homeopathic medicines are presented with very clear and specific indications and directions for use. They are available either as single medicines (only one active ingredient) or as multi-symptom medicines (most with multiple active ingredients).

Multi-symptom medicines are available in a variety of dosage forms such as tablets, gels, ointments, creams, syrups, eye drops, and suppositories. If you are not yet familiar with homeopathic medicines, these products make selecting a medicine and treating symptoms very easy.

In some instances, your symptoms are so specific that it is easy to select one Targeted Relief Medicine. Packaged in our patented and portable "blue tube," over 80 of the most commonly used single medicines are available in health food and natural product stores. We manufacture over 400 single medicines in different dilutions, which can be special ordered through these stores.

Many self-medication books are available to help you in your Targeted Relief Medicine selection, including Homeopathic Solutions Made Easy. You can also use the free Boiron Homeopathic Medicine Finder app. Find it online, or download the app to your smart device.

No, sale items are excluded from our coupons.