SUMMARY OF POSITION:

Order Processor is responsible for filling orders requested by customers. Ensures orders are filled accurately and efficiently, continually striving for improved customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Dispatch, Control, Invoice and Re-group customer’s orders to be prioritized according to departure time, shipping mode and picking sequence.
• Picking OTC specialties and blue tube orders in picking sequence.
• Accurately fill orders verifying quantity, size, strengths and lot numbers.
• Check each order after the order picking process is complete to ensure the product is placed and packed appropriately to prevent damage during transit; repacks order when necessary following quality standards and procedures.
• Operate a shrink wrap machine.
• Assure that returns are inventoried as soon as possible to prevent accumulation, according to the Return Procedure.
• Assist with stocking shelves as requested.
• Assist with inventory procedures as requested.
• Follow backorder procedure; when products are out of stock
• Maintain a clean work area to help ensure that merchandise remains clean and to help prevent work related injuries.
• Comply with all appropriate policies, procedures, and safety rules.
• Report any possible cause of disorganization or delay to your Team Leader.
• Signal any potential shortage of materials or medicines to complete the project.
• Work with JDE (understanding inventory, adjusting inventory, looking up orders.

REQUIREMENTS:

• Education: high school diploma or equivalent
• Requires the ability to read and follow instructions.
• Must possess basic mathematical skills.
• Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
• Basic computer knowledge preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, and talk and hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

KNOWLEDGE,SKILLS and ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
• Technical Skills – Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral communication—the individual speaks clearly and persuasively in positive and negative situations, demonstrates group presentation skills and participates in meetings.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Written Communication – Writes clearly and informatively;
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Safety and security—Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.