SUMMARY OF POSITION:

The Education Program Coordinator supports the delivery of our homeopathic training programs by serving as the primary point of contact for students, prospective learners, faculty, and recruiting representatives. This role oversees the day-to-day operations, including student enrollment, scheduling, payment tracking, learning platform management, and communication. The ideal candidate is highly organized, detail oriented, proactive, and committed to delivering an excellent student experience from first inquiry through completion and certification.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote, coordinate, and schedule the teaching of homeopathy and program events for the North American division of the CEDH.
• Manage and track student’s enrollment from initial inquiry through onboarding.
• Track students progress throughout the program and follow up to support completion and exam readiness.
• Maintain operational duties including finance, bookkeeping, and budget proposals.
• Respond promptly to questions about enrollment, program requirements, timelines, and policies.
• Upload and enroll students into LMS platform.
• Monitor participant engagement, troubleshoot access issues, and ensure course materials are up to date.
• Generate LMS-based progress reports as needed.
• Communicate with corporate headquarters to align educational efforts pertaining to CEDH.
• Use sales techniques and skills to influence medical providers to register for CEDH training.
• Responsible for leading projects with digital team. Projects include web site updates, on-demand trainings, and digital marketing strategies.
• Identify key opinion leaders and take active role in their development.
• Partner with design team to review marketing materials and educational tools that promote education training.
• Participate in professional shows and attend weekend trainings to facilitate professional relationships.
• Coordinate with medical consultants and instructors for teaching events and meetings at various locations, such as workshops and practical introduction presentations.
• Act as customer service support for students.
• Administrative duties to include data entry and monthly reporting.
• Communicate to the medical team proper plan of action for doctor inquiries, registrations, and trainings.
• Train medical consultants on education division.
• Conduct student surveys and act based on results.
• Oversee digital presence on social media platforms including Twitter, Facebook, Instagram and LinkedIn by posting updates as it pertains to the education division.
• Assist in the coordination of annual faculty meeting.
• Other duties as assigned

REQUIREMENTS:

• BA/BS in Education, Business Administration, or equivalent experience preferred.
• 2-3 years of experience in administration, or program coordination.
• Computer Proficiency – experienced with developing and presenting data in spreadsheets and word processing (MS Excel, Word, and PowerPoint)
• Strong written and verbal communication skills.
• High attention to detail, ability to multitask, and expertise in managing multiple projects under tight deadlines.
• Valid driver’s license
• Ability to travel domestic (primarily) and international (occasionally) locations.
• Must be available to work some weekends.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, and talk and hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

KNOWLEDGE,SKILLS and ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.