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Bringout the Health Within

Careers

Opportunities at Boiron

If you feel you are qualified and would like to apply for any of the positions below, please email your resumé to [email protected].

Marketing

Production Artist

Summary:

The Production Artist will support and collaborate closely with the Senior Creative Designer, Graphic Designer, Web Developer, and Marketing Department with projects that develop targeted, creative solutions to brand strategies and internal communications in printed and digital mediums. The Production Artist will also be responsible for daily tasks relating to the production and design of print collateral, displays, digital ads, websites, email marketing campaigns, and internal communications pieces for several different internal clients.

Responsibilities:

  • Collaborate closely with designers, developers, and marketing department
  • Prepare final press-ready files based on supplied specifications for several types of printing
  • Make various formats of supplied artwork production-ready and resolve any artwork issues that arise during production
  • Provide image retouching, clipping paths and additional image manipulation
  • Package and preflight files for release to printers or media partners
  • Create PDFs for print and client review
  • Prepare images for online and mobile applications
  • Catalog and reference art files for future projects as well as online databases
  • Follow a development timeline to ensure tasks are being completed on time
  • Troubleshoot problems as they arise with both the creative team and the printer
  • Update product packaging within files and on websites
  • Create product mockups
  • As needed, assist with special projects related to important company initiatives (social media, digital marketing, marketing, and sales materials, etc.)

Requirements:

  • 1-3 years of experience
  • Bachelor’s degree in graphic design, web design, or other related field
  • Excellent knowledge of design principles, typography, layout, and color theory
  • Strict attention to detail
  • Strong file-organization skills
  • Adept with Mac OS 10+, Adobe Creative Suite, and Microsoft Office
  • Solid knowledge of printing processes
  • Basic knowledge of HTML5, CSS, and WordPress a plus!
  • Experience with digital photography a plus!
  • Enthusiastic team player with a positive attitude
  • Process-oriented self-starter capable of delivering on goals
  • Strong verbal and written communication skills preferred
  • Ability to handle multiple projects in a fast-paced environment
  • Ability to be a creative thinker as well as an active listener

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Customer Service

Customer Service Representative

Summary:

A Boiron Customer Service Representative is responsible to reflect company values including friendliness, reliable service and team work in communications by phone and in writing with customers, consumers and Boiron sales representatives. The primary task includes receiving entering, updating, and processing of orders, returns requests, overages, shortages, and damages.

Responsibilities:

  • Receive and process order information from customers and Boiron sales representatives.
  • Manage inbound/outbound calls.
  • Performing duties such as answering the phone, maintaining accurate records, faxing, copying and filing.
  • Process appropriate follow-ups in a timely manner.
  • Conduct research and analyze specific customer issues/complaints to resolution.
  • Ensures that customer orders, claims, credits, invoices and returns are processed within the Order Management system, per department procedures, timely and accurately.
  • Uses systems and resources within functional area as primary tools to address and fulfill customer needs.
  • Responsible for order processing, including taking orders over the phone and fax, and resolving issues with EDI orders.
  • Responding to requests for information regarding orders, product availability, delivery status, pricing and all other Customer Service inquiries.  Trace and track shipments for customers.
  • Maintain and update Customer files.
  • Allocate product in short supply.  Maintain reserve inventory to ensure product availability for key accounts during a product shortage.
  • Coordinate activities associated with a new product launch, including special pricing, credit terms, delivery and inventory.

Requirements:

  • Education: high school diploma or equivalent
  • Requires the ability to read and follow instructions.
  • 1-2 years experience in a customer service setting and data entry experience, preferably in a call center environment
  • Requires proficiency in Microsoft Office products including, Excel, Word, Access and Outlook are required.
  • Excellent phone presentation skills and communication skills
  • Ability to work in fast-paced, call center environment
  • Proven ability to work alone following policy, procedure and practice.
  • Experience researching and analyzing customer issues strongly preferred.
  • Must be 18 years of age or older.
  • Ability to be a positive team member

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Order Processing

Order Processor

Summary:

Order Processor is responsible for filling orders requested by customers. Ensures orders are filled accurately and efficiently, continually striving for improved customer satisfaction.

Responsibilities:

  • Picking OTC specialties and blue tube orders in picking sequence.
  • Accurately fills orders verifying quantity, size, strengths and lot numbers.
  • Check each order after the order picking process is complete to ensure the product is placed and packed appropriate to prevent damage during transit; repacks order when necessary following quality standards and procedures.
  • Assure returns are inventoried as soon as possible to prevent accumulation, according to the Return Procedure.
  • Assist with stocking shelves as requested.
  • Assist with inventory procedures as requested.
  • Follow backorder procedure; when products are out of stock
  • Maintain a clean work area to help ensure that merchandise remains clean and to help prevent work related injuries.
  • Comply with all appropriate policies, procedures, and safety rules.
  • Report any possible cause of disorganization or delay to the Team Leader.
  • Signal any potential shortage of materials or medicines to complete the project.

Requirements:

  • Education: high school diploma or equivalent
  • Requires the ability to read and follow instructions.
  • Must possess basic mathematical skills.
  • Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
  • Basic computer knowledge preferred.

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Medical Development

Inside Sales Medical Consultant

Summary: The Inside Sales Medical Consultant interacts via telephone with medical professionals to increase sales volume in the assigned territory while continuing superior customer service.  Represents company at trade shows and other events.

Responsibilities:

  • Respond to incoming calls from the target customers
  • Ability to make 25+ outbound calls daily to medical professionals, urgent care centers and walk-in clinics (database provided)
  • Engaging target in detailed informational/promotional product discussions
  • Recruit Healthcare Professionals for clinical homeopathic training course
  • Cold Calling: Actively pursuing new leads for both sales and educational course recruitment
  • Completing data entry to include details of targets’ responses, notes, and follow through actions
  • Exceeding revenue and sales goals
  • Co-managing buying accounts with the field medical consultant’s
  • Assisting and support the medical consultant team
  • Process sample requests and enter in CRM system
  • Preparing sales offers, proposals, product presentations, as well as general sales activity
  • Prepare annual budget for proposal for field visits and office trainings
  • Reviews all orders to forecast additional customer needs
  • Participation in Trade Show activities which requires overnight travel
  • Observing the high quality of ethical standards in presentations, proposals, and overall representation of the company, including professional image and appearance
  • Adheres to pricing guidelines established
  • Submitting reports detailing highlights and other activities on a monthly basis

Requirements:

  • Education: high school diploma or equivalent
  • Enthusiastic team player with a positive attitude and winning track record
  • 1-2 years of experience in cold calling sales and/or customer service experience
  • Availability to work up to 8 weekends per year
  • Self-starter capable of delivering on goals with minimal supervision
  • Excellent presentation/communication/influencing/negotiating skills, both written and verbal, required.
  • Proficient with operating a personal computer and use of MS Excel/Word/Outlook/PowerPoint etc.
  • Energetic, compelling, and professional sales presence using email and the telephone
  • High level of personal motivation

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Information Technology

Information Technology Tech Support

Summary: The role is technical and focused on implementation, maintenance and support of all internal IT systems. Providing support to a diverse array of systems that include networks, servers, workstations, software, telecommunications, and other information technologies.

Responsibilities:

  • Responsible for the IT setup of all new hires including computer terminal, desk phone, cell phone, ipad, mifi, print, fax, and scanning capabilities.
  • Is responsible for the implementing, updating, and security of all internal workstations, servers, and network systems and data backup procedures, under the supervision of IT Team Leader
  • Create documentations and trainings for end users regarding computer infrastructure and systems used within the company.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Participate and execute plans to implement best practices for an IT department.
  • Primary responsibility for a timely and thorough response to individual users who are experiencing IT problems including the investigation and resolution of hardware, networking or communication problems and issues for both in-house and remote users across the country
  • Administrator for Windows 2008/2012/2016 File Servers, Active Directory user and site management, Exchange Servers, and LAN/WAN network under IT Manager.
  • Assist IT Team Leader on maintaining integrity of internal wired and wireless networks, including maintenance and installation of network jacks, Cat5/6 cabling, and wireless access points
  • Researches new technologies and makes recommendations for IT-oriented hardware, software, network and IT process/procedure improvements.
  • Assist IT Team Manager on Managing 3rd party virus, security and desktop software as well as relationships and support issues with respected vendors to ensure stable and efficient operation of workstations in normal work environment
  • Manages MDM solution and infrastructure related to mobile devices, deployment, patches and issues.
  • Maintain a “how to knowledge base for common issues and how to solve them.
  • Image all devices, laptops & desktops for all users
  • Create PPT, PDF, Instructional videos & step by step with illustrations for events and trainings
  • Maintain inventory of all hardware devices for both remote and in house users as well as tagging all devices with asset tags
  • Setup all audio and video equipment for events and town hall meetings along with streaming meetings to our other subsidiaries
  • Provide level 1 and level 2 tech support
  • Other Duties as assigned

Requirements:

  • Bachelor’s Degree in Computer Science, Business Administration, or a related analytical or technical field- Preferred. OR
  • Associates Degree with current enrollment in a Bachelor’s Degree program, with five (5) plus years of hands-on technology infrastructure implementation and maintenance experience.
  • Occasional overnight travel.
  • Strong ability in problem solving, maintaining an IT infrastructure, and the ability to deliver on deadlines.
  • The ability to deliver in a fast paced environment and to manage multiple, shifting priority projects.
  • Excellent verbal/written communication skills, experience composing written requirements and specifications for technology projects.
  • Strong enterprise technology implementation and maintenance skills.
  • Ability to work with all levels of the company to help communicate IT issues to non-IT personnel.
  • Must have availability during off work hours for IT emergencies
  • Hands on experience and proficiency using the following technologies:
    • Workstations and their software Windows, Mac, Office 365…
    • Servers and Windows Server 2018, 2012, 2016 and File System Management
    • Networks and their software

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.