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Bringout the Health Within

Careers

Opportunities at Boiron

If you feel you are qualified and would like to apply for any of the positions below, please email your resumé to [email protected].

Open Positions

Click one of the links below to read the full description

Customer Service

Customer Service Representative

Summary:

A Boiron Customer Service Representative is responsible to reflect company values including friendliness, reliable service and team work in communications by phone and in writing with customers, consumers and Boiron sales representatives. The primary task includes receiving entering, updating, and processing of orders, returns requests, overages, shortages, and damages.

Responsibilities:

  • Receive and process order information from customers and Boiron sales representatives.
  • Manage inbound/outbound calls.
  • Performing duties such as answering the phone, maintaining accurate records, faxing, copying and filing.
  • Process appropriate follow-ups in a timely manner.
  • Conduct research and analyze specific customer issues/complaints to resolution.
  • Ensures that customer orders, claims, credits, invoices and returns are processed within the Order Management system, per department procedures, timely and accurately.
  • Uses systems and resources within functional area as primary tools to address and fulfill customer needs.
  • Responsible for order processing, including taking orders over the phone and fax, and resolving issues with EDI orders.
  • Responding to requests for information regarding orders, product availability, delivery status, pricing and all other Customer Service inquiries.  Trace and track shipments for customers.
  • Maintain and update Customer files.
  • Allocate product in short supply.  Maintain reserve inventory to ensure product availability for key accounts during a product shortage.
  • Coordinate activities associated with a new product launch, including special pricing, credit terms, delivery and inventory.

Requirements:

  • Education: high school diploma or equivalent
  • Requires the ability to read and follow instructions.
  • 1-2 years experience in a customer service setting and data entry experience, preferably in a call center environment
  • Requires proficiency in Microsoft Office products including, Excel, Word, Access and Outlook are required.
  • Excellent phone presentation skills and communication skills
  • Ability to work in fast-paced, call center environment
  • Proven ability to work alone following policy, procedure and practice.
  • Experience researching and analyzing customer issues strongly preferred.
  • Must be 18 years of age or older.
  • Ability to be a positive team member

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Facilities Maintenance

Facilities Maintenance Technician (Part-Time)

Summary:

The Facilities Maintenance Technician is responsible for the overall maintenance, repair and cleaning of Boiron’s U.S. corporate headquarters building. Performs basic maintenance and cleaning duties to maintain a sanitary, orderly and safe work environment for Boiron employees.

Responsibilities:

  • Daily cleaning duties.
  • Quarterly Cleanings on carpets; shampooing and polishing.
  • Maintain schedule of maintenance contracts for different vendors who are interacting with the building.
  • Arrange chairs in cafeteria and conference room spaces at the end of the day.
  • Ordering supplies.
  • Follow company procedures and policies regarding cleaning requirements for the warehouse and the office spaces.
  • Follow all health and safety regulations.
  • Work towards overall recycling strategy of the company.
  • Perform and document routine inspection and maintenance activities.
  • Respond to ad hoc request for cleaning or other requests for the entire building.
  • Perform maintenance tasks based on Company procedures.

Requirements:

  • Education: high school diploma or equivalent
  • Requires the ability to read and follow instructions.
  • Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
  • Basic computer knowledge preferred.
  • Knowledge of Material Safety Data Sheets

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Facilities Maintenance

Office Cleaner (Part-Time)

Summary:

The Office Cleaner is responsible for the overall cleanliness and appearance of Boiron’s U.S. corporate headquarters building. Performs a variety of housekeeping duties in order to maintain a sanitary, orderly and professional environment.

Responsibilities:

  • Daily cleaning duties.
  • Quarterly Cleanings on carpets; shampooing and polishing.
  • Maintain schedule of maintenance contracts for different vendors who are interacting with the building.
  • Arrange chairs in cafeteria and conference room spaces at the end of the day.
  • Ordering supplies.
  • Follow company procedures and policies regarding cleaning requirements for the warehouse and the office spaces.
  • Follow all health and safety regulations.
  • Work towards overall recycling strategy of the company.
  • Perform and document routine inspection and maintenance activities.
  • Respond to ad hoc request for cleaning or other requests for the entire building.
  • Perform maintenance tasks based on company procedures.
  • Other duties as assigned.

Requirements:

  • Education: high school diploma or equivalent
  • Requires the ability to read and follow instructions.
  • Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
  • Basic computer knowledge preferred.
  • Must be 18 years of age or older.

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Public Relations

Public Relations Specialist

Summary:

The Public Relations Specialist will work closely with the Public Relations manager to develop and implement various day-to-day internal and external communications that enhance the Boiron corporate brand and its products. This position will play a key role in Public Relations by securing press coverage through a strong media and influencer effort across print, TV, radio, digital, blogger, and related industries. The Public Relations Specialist will also contribute as a writer and editor to ensure brand consistency and quality content. This role also supports Public Relations by fulfilling routine tasks including media monitoring, and vendor and database management.

Responsibilities:

  • Assists with the development and communication of company and product information to various media.
  • Researches data as needed and writes copy targeting various press, consumer, influencer, medical or web outlets.
  • Supports development of relationships with media representatives and social influencers to secure coverage in consumer, trade and medical magazines, newspapers, television, Web and radio outlets.
  • Responds to general press and blogger inquiries as well as proactively cultivates media mentions and contacts.
  • Researches media coverage and industry trends to develop fresh story or creative pitching ideas.
  • Helps coordinate the production of television and radio co-op and satellite media tours, syndicated newspaper articles, wire releases and other media initiatives.
  • Represents Boiron at press, celebrity or influencer events, desktop tours or pitching events, press conferences, trade shows and consumer functions as needed.
  • Contributes to copywriting and editing efforts to ensure consistent messaging, professionalism and compliance with legal disclaimers.
  • Responsible for writing and editing public relations and influencer outreach materials, including but not limited to press releases and kits, e-blasts, social media and blog posts, newsroom and blogger resource sites, presentations, scripts, trainings, webinars, fact sheets, and company descriptions and listings.
  • Performs administrative duties including coordinating press and influencer mailings; creating and maintaining media and influencer lists via online databases; contributing to department editorial calendar; monitoring news and internet daily for charting, distributing and archiving media coverage; and creating media reports.
  • Contributing to editorial calendar(s); creating purchase orders and, performing other duties as assigned that may include support of cross-department projects.

Requirements:

  • Education: B.A. in Journalism, Public Relations or Communications.
  • Experience: 2+ years serving in professional Communications or Public Relations capacity.
  • Proficiency with AP Stylebook and/or AMA Manual of Style. Experience with consumer or medical communications a plus.
  • Demonstrate excellent copywriting, editing and verbal communication skills.
  • Proven organizational skills with exceptional attention to detail and demonstrated commitment to quality.
  • Ability to successfully manage and prioritize multiple tasks and deadlines.
  • Self-motivated with an ability to work independently, as well as be an effective team player with a flexible, collaborative attitude.
  • Proficiency in use of Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Proficiency in use of traditional media and social media monitoring platforms and databases (i.e. Cision, Burrelles, Lexis Nexis, Critical Mention, Brandwatch, Sprout Social, HighRise etc.).
  • Ability to travel domestically. Travel may include up to 4-5 times a year.

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Quality Assurance

Quality Assurance Associate

Summary: The QA Associate is responsible for Quality Control/Assurance tasks within the Newtown Square, PA and Simi Valley, CA branch processes in accordance with Standard Operating Procedures. The candidate must be versatile, independent, an effective communicator and must have strong leadership skills.

Responsibilities:

  • Compliance review of assembly project batch documentation and finished product release;
  • Development of assembly/packaging project specifications and master batch records;
  • Quality Control inspection of finished products packaged domestically;
  • Quality Control inspection, documentation, release and organization of the receiving process for finished product specialties and generics in Boiron US facilities and contract warehouses;
  • Quality Control inspection and disposition of materials and product used in assembly projects;
  • Inspect and process product returns;
  • Management of lab product retains;
  • Participate in inspection of product in support of investigations;
  • QA Documentation retention, filing and maintenance;
  • Support of product quality complaint filing and investigation as requested;
  • Review of environmental monitoring data;
  • Conducting training and managing training documentation;
  • Support internal and external audits as needed;
  • Participate in regulatory inspections as requested;
  • Process Validation and Stability study and documentation support as requested;
  • Participate in facility qualification and maintenance activities;
  • Participate in development and revision of branch Standard Operating Procedures;
  • Initiation and creation of investigations and proposal of CAPA;
  • Maintain open communication with branch teams to resolve challenges;
  • All other duties as assigned.

Requirements:

  • Bachelor’s Degree in Life Science or related field
  • 1-2 years of experience in a Quality or Technical field preferred.
  • Understanding of cGMP and pharmaceutical regulatory guidelines preferred
  • Knowledge of Microsoft Office software with ability to use Word and Excel spreadsheets with graphing.
  • Demonstrate meticulous attention to detail in following procedures, preparing written documentation, and completing QA/QC activities;
  • Work independently in a leadership role and enforce compliance goals and requirements;
  • Ability to work in a high paced, multi-tasked environment.
  • Have a strong affinity for team work.
  • Self-starter that is hard working with demonstrated leadership, interpersonal and communication skill.
  • Strong organizational skills.

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Order Processing

Order Processor

Summary: Order Processor is responsible for filling orders requested by customers. Ensures orders are filled accurately and efficiently, continually striving for improved customer satisfaction. Responsibilities:

  • Picking OTC specialties and blue tube orders in picking sequence.
  • Accurately fills orders verifying quantity, size, strengths and lot numbers.
  • Check each order after the order picking process is complete to ensure the product is placed and packed appropriate to prevent damage during transit; repacks order when necessary following quality standards and procedures.
  • Assure returns are inventoried as soon as possible to prevent accumulation, according to the Return Procedure.
  • Assist with stocking shelves as requested.
  • Assist with inventory procedures as requested.
  • Follow backorder procedure; when products are out of stock
  • Maintain a clean work area to help ensure that merchandise remains clean and to help prevent work related injuries.
  • Comply with all appropriate policies, procedures, and safety rules.
  • Report any possible cause of disorganization or delay to the Team Leader.
  • Signal any potential shortage of materials or medicines to complete the project.

Requirements:

  • Education: high school diploma or equivalent
  • Requires the ability to read and follow instructions.
  • Must possess basic mathematical skills.
  • Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
  • Basic computer knowledge preferred.

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.


Information Technology

Information Technology Tech Support

Summary: The role is technical and focused on implementation, maintenance and support of all internal IT systems. Providing support to a diverse array of systems that include networks, servers, workstations, software, telecommunications, and other information technologies. Responsibilities:

  • Responsible for the IT setup of all new hires including computer terminal, desk phone, cell phone, ipad, mifi, print, fax, and scanning capabilities.
  • Is responsible for the implementing, updating, and security of all internal workstations, servers, and network systems and data backup procedures, under the supervision of IT Team Leader
  • Create documentations and trainings for end users regarding computer infrastructure and systems used within the company.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Participate and execute plans to implement best practices for an IT department.
  • Primary responsibility for a timely and thorough response to individual users who are experiencing IT problems including the investigation and resolution of hardware, networking or communication problems and issues for both in-house and remote users across the country
  • Administrator for Windows 2008/2012/2016 File Servers, Active Directory user and site management, Exchange Servers, and LAN/WAN network under IT Manager.
  • Assist IT Team Leader on maintaining integrity of internal wired and wireless networks, including maintenance and installation of network jacks, Cat5/6 cabling, and wireless access points
  • Researches new technologies and makes recommendations for IT-oriented hardware, software, network and IT process/procedure improvements.
  • Assist IT Team Manager on Managing 3rd party virus, security and desktop software as well as relationships and support issues with respected vendors to ensure stable and efficient operation of workstations in normal work environment
  • Manages MDM solution and infrastructure related to mobile devices, deployment, patches and issues.
  • Maintain a “how to knowledge base for common issues and how to solve them.
  • Image all devices, laptops & desktops for all users
  • Create PPT, PDF, Instructional videos & step by step with illustrations for events and trainings
  • Maintain inventory of all hardware devices for both remote and in house users as well as tagging all devices with asset tags
  • Setup all audio and video equipment for events and town hall meetings along with streaming meetings to our other subsidiaries
  • Provide level 1 and level 2 tech support
  • Other Duties as assigned

Requirements:

  • Bachelor’s Degree in Computer Science, Business Administration, or a related analytical or technical field- Preferred. OR
  • Associates Degree with current enrollment in a Bachelor’s Degree program, with five (5) plus years of hands-on technology infrastructure implementation and maintenance experience.
  • Occasional overnight travel.
  • Strong ability in problem solving, maintaining an IT infrastructure, and the ability to deliver on deadlines.
  • The ability to deliver in a fast paced environment and to manage multiple, shifting priority projects.
  • Excellent verbal/written communication skills, experience composing written requirements and specifications for technology projects.
  • Strong enterprise technology implementation and maintenance skills.
  • Ability to work with all levels of the company to help communicate IT issues to non-IT personnel.
  • Must have availability during off work hours for IT emergencies
  • Hands on experience and proficiency using the following technologies:
    • Workstations and their software Windows, Mac, Office 365…
    • Servers and Windows Server 2018, 2012, 2016 and File System Management
    • Networks and their software

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.