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Bringout the Health Within

Careers

Inside Sales Team Leader

Location: Newtown Square, PA
Type: Full-Time

SUMMARY OF POSITION:

The Inside Sales Team Leader oversees the day-to-day functions of the Inside Sales team. Professional telesales supervisory skills are required to manage the daily productivity and performance of the team. These duties comprise, but are not limited to meeting and exceeding targeted goals for setting appointments, securing an effectiveness rate measured by install % and installed revenue, providing sales skill training and coaching, workforce management to ensure proper staffing and utilization, and frequent special assignments. This position will be responsible for the inside sales function of a small, select, territory of customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervisor Duties

Direct inside sales team to meet/exceed all goals for setting appointments
→ Monitor and critique associates calls to ensure best sales practices are being followed and quality guidelines are met
→ Continuously motivate the team to reach expected performance levels
→ Provide on-the-spot coaching of associates by inquiring about calls and offering recommendations for improvement
→ Evaluate staffing levels to determine requirements and adjustments, and communicate to the Medical Director
→ Create and monitor team member work schedules
→ Meet with support staff to ensure full accountability
→ Continuously analyze results of each team member to ensure goals are met
→ Implement immediate adjustments when goals attainment is threatened
→ Monitor incentive programs for effective results
→ Screen and recommend hiring of new associates
→ Complete all new employee intake duties
→ Coordinate new hire training requirements when required and ensure all department-specific training has been scheduled and executed
→ Generate any required disciplinary actions in accordance with established procedures and inform Medical Director of all actions
→ Reviews all orders to forecast additional customer needs
→ Retaining and increasing revenue of existing accounts
→ Update the new account program
→ Propose and manage team projects such as mass mailing or e-blasting
→ Conducting PDC once per year or on an as needed basis for all members of the team
→ Other duties as assigned

Insides Sales Function
→ Tracking sales growth and doctor recommendation
→ Preparing sales offers, proposals, product presentations, as well as general sales activity
→ Coordinate and Participate in Trade Show activities which requires travel
→ Observing the high quality of ethical standards in presentations, proposals, and overall representation of the company, including professional image and appearance
→ Monitor supply and assist in the creation of new information tools for HCP
→ Maintain adequate supply of product samples and literature
→ Assists in and approves budget forecast for all team members
→ Adheres to pricing guidelines established
→ Reviewing and providing feedback on monthly medical reports
→ Oversees working relationship with Ram’s/MC’s and inside sales team members regarding shared/co-managed accounts
→ Other duties as assigned

REQUIREMENTS:
• Education: high school diploma or equivalent
• Enthusiastic team player with a positive attitude and winning track record
• 2-3 years supervisory experience
• Coaching/mentoring experience
• 5-7 years of experience in cold calling sales
• 1-2 years Customer service experience
• Selling / closing across all organizational levels
• All forms of inside sales backgrounds – making outbound calls
• Self-starter capable of delivering on goals with minimal supervision
• Excellent presentation/communication/influencing/negotiating skills, both written and verbal, required.
• Familiar with shipping products to customer warehouses and related paperwork
• Proficient with operating a personal computer and use of MS Excel/Word/Outlook/PowerPoint and other required programs.
• Energetic, compelling, and professional sales presence using email and the telephone
• High level of personal motivation

If you feel you are qualified and would like to apply for this position, please email your resumé to [email protected].



Communications Specialist

Location: Newtown Square, PA
Type: Full-Time

SUMMARY OF POSITION:

The Communications Specialist will work closely with the Public Relations Manager to develop and implement various day-to-day internal and external communications that enhance the Boiron corporate brand and its products. This position will play a key role in securing press coverage through a strong media and influencer effort across print, digital, blogger, and related industries. The Communications Specialist will also serve as primary company staff writer, editor, and proofreader to ensure brand consistency and quality text for medical and consumer marketing material for B2B or consumer audiences. This role also supports Public Relations by fulfilling routine administrative tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
→ Assists with the development and communication of information to the media. Researches data as needed and writes copy targeting various media, consumer, influencer or web outlets.
→ Supports development of relationships with media representatives and social influencers to secure coverage in trade, consumer and medical magazines, newspapers, television, Web and radio outlets.
→ Coordinates production of television and radio co-op and satellite media tours, syndicated newspaper articles, wire releases and other media initiatives.
→ Represents Boiron at media and/or influencer events, desktop tours, press conferences, trade shows and consumer functions as needed.
→ Serves as primary copywriter, editor, and proofreader to ensure consistent messaging and compliance with legal disclaimers. Responsible for writing and editing marketing materials, including
but not limited to product monographs, social media posts, e-blasts, brochures, e-newsletters, scripts, training materials, webinars, fact sheets, national and regional advertising, sales sheets, product displays, product packaging, company descriptions and listings, and trade show materials and banners.
→ Manages proofreading process and coordinates projects between various departments. Utilizes ProofHQ software to develop timelines for projects and track process. Trains relevant new staff
members in the document creation process. Archives text changes for marketing material, especially product labels and ads.
→ Maintains up-to-date product descriptions and Boiron’s Knowledge Base database of approved language for products, labels and other documents and keeps management team and others abreast of changes and additions.
→ Monitors and updates Boiron corporate and product websites, including online newsroom and blogger resource page, to maintain consistent and up-to-date text and images.
→ Manages Boiron’s blog, maintaining an editorial calendar and writing one blog post per week.
→ Works with key team members from consumer, digital and medical marketing, sales, government affairs, office of the president, human relations, pharmacy development, and customer service to move projects forward, meet deadlines, and come to consensus on language differences and legal requirements.
→ Performs administrative duties including coordination and assembly of press and influencer mailings; creating and maintaining media and influencer lists with online databases; monitoring daily news and internet for charting, distributing and archiving coverage; creating monthly media reports for French headquarters and management team; building and maintaining editorial calendar(s); and, performing other administrative duties as assigned that may include support of other departments.
→ Other duties as assigned.

REQUIREMENTS:

• Education: B.A. in Journalism, Public Relations or Communications.
• Experience: 5+ years as copywriter, editor/proofreader or serving in professional communications or public relations capacity.
• Proficiency with AP Stylebook and AMA Manual of Style. Experience with consumer, medical or legal writing a plus.
• Demonstrate strong writing skills through ability to write for various audiences (e.g., consumer, retailer, health care professional) and in different styles (e.g., formal or casual), etc.
• Ability to balance multiple responsibilities; reassess and communicate fast-changing priorities; and meet deadlines.
• Exceptional organizational skills with attention to detail.
• Self-starter with ability to move projects forward with little supervision, manage own time and take initiative; ability to work both independently and take direction.
• Proficiency in use of Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Proficiency in use of traditional media and social media monitoring programs (i.e. Cision, Burrelles, Lexis Nexis, Critical Mention, Brandwatch, Sprout Social, HighRise etc.).
• Ability to travel domestically. Travel may include weekends up to 4-5 times a year.

If you feel you are qualified and would like to apply for this position, please email your resumé to [email protected].



Web Developer

Location: Newtown Square, PA
Type: Full-Time

SUMMARY OF POSITION:
The Senior Web Developer will be responsible for branding, aesthetic design, and function of the online presence of Boiron USA and its web sites. Coordinates with Marketing, PR, IT, and internal clients to ensure web sites and other forms of e-communication meet Boiron objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
→ Manages and implements open source Content Management Systems (WordPress, Moodle, WooCommerce) for editing/publishing system for staff and external customers.
→ Monitors customer, market and competitive trends to improve effectiveness of all web site and search engine rankings.
→ Work with third-party vendors and Digital team to support Boiron’s web site development and management.
→ Assists with e-marketing communication design and creation.
→ Supports and develops company mobile apps and sites.
→ Monitors and manages all web systems, analytics, plugins and backups.
→ Produce and update web pages and graphic elements for over 10 different sites, while ensuring site architecture and content format meets company needs.
→ Evaluate software necessary for maintenance of more than 2,000 web pages and recommend expenditure of funds to enhance website applications and processing.
→ Assess usability and efficacy of website. Support Graphic Design requirements and graphic user interfaces.
→ Provide advice and guidance on web site capabilities, content, design and processes to management and peers.
→ Receives and fulfills ongoing maintenance requests for graphical, text, and coding changes to Boiron USA web sites and performs testing to ensure that minimal errors are found in sites. Additionally, the Developer also codes websites to optimize layout of materials for site performance and cross-browser compatibility.
→ Responsible for producing and enhancing web content that is accessible in multiple platforms (Windows and MAC), mobile devices (iPhone, Android) and browsers (Internet Explorer, Firefox, Opera, Safari, and Chrome).
→ Creates new site designs, coordinates ongoing website production and maintenance of existing product websites.
→ Design, produce and update product wide web sites and special web projects (ecommerce, blogs, portals, intranet, and mobile app).
→ Design, produce and deploy e-newsletters, email invitations and email announcements to both external and internal audiences.
→ Develop database powered dynamic sites that support special events, fulfill departmental needs and introduce innovative ways to utilize databases online for projects.
→ Update, modify and correct graphical design elements, including navigation and images; Correct or recreate graphical files that are incomplete, outdated or missing; create headers; handle any other graphical requests.
→ Interpret content and design layout requests to update or correct content/formatting on company websites; move content from old sites to new sites; correct HTML as necessary. Ensure page links are accurate; update or correct navigational images.
→ Integrate online training applications into websites and other sites.
→ Test websites and other web applications as they are released. Ensure released web sites meet established web and branding standards, including graphics, content, performance, and legal compliance.
→ Work cross-functionally with designers, content writers, project managers, and other contributors to ensure site is released on-time with a high level of customer satisfaction. Follow-up to resolve any issues with site or web application.
→ Write and utilize HTML, XHTML and CSS to add/modify features to better fit into the sites’ structure as necessary.
→ Prioritize own workload based on input from Project Managers, Designers, Managers, Directors, and other clients.
→ Interact with Content Managers to troubleshoot and resolve technical support issues regarding websites and WordPress Content Management System.
→ Represent department/team on cross-departmental task forces and projects (e.g. new system requirements, cost estimates, new system testing, template development etc.).
→ Improve production quality and efficiency in alignment with business objectives. Analyze root quality and/or efficiency problems, and recommend action plans to address them.
→ Provide support for vendor partners as necessary; Assist vendors with clarification and prioritization issues; Track vendor performance and provide regular feedback to vendors and management to improve process.
→ Other duties as assigned.

REQUIREMENTS:
• Bachelor’s degree in information systems or computer science area.
• 5 years’ experience in development, design, and maintenance of medium-size to large websites, preferably in a business environment.
• Outstanding organizational skills. Excellent attention to detail and proven ability to handle multiple projects simultaneously in fast-paced environment.
• Holds a strong technical expertise in web design and coding.
• Considerable and demonstrable knowledge of the principles, practices, and techniques of website design, maintenance, navigation, and security is required.
• Must be an innovative and collaborative self-starter with an outstanding track record of internal client service and team work.
• Working knowledge and experience with e-newsletter design and deployment, including the ability to track web statistics (Google Analytics).
• Must demonstrate mastery of current web technology, application tools such as WordPress, Moodle, and other open source systems.
• Must be able to design sites that maintain cross-platform, cross browser and accessibility capabilities, and work in Macintosh and Windows environments.
• Excellent knowledge of the mechanics of web applications and data-driven websites, including but not limited to HTTP, cookies, session management, and forms-based interactivity.
• Excellent knowledge of current web design best practices; ability to use knowledge of web application mechanics to assess flaws in proposed designs or processes.
• Web development skills using HTML, CSS, XML, PHP, JavaScript, and jQuery.
• Experience with web editing and video/audio production tools and software, like Adobe Photoshop, Fireworks, Dreamweaver, and Premier Pro.
• Must demonstrate a portfolio of sites created with description of role in projects.
• Experience with social networking tools (Facebook, Instagram, Twitter, and LinkedIn) and open source initiatives.

If you feel you are qualified and would like to apply for this position, please email your resumé to [email protected].



Medical Consultant

Location: Newtown Square, PA
Type: Full-Time

SUMMARY OF POSITION:
→ Chart, review and make recommendations regarding medications, dosing and drug interactions to customers
→ Organize office, clinic, hospital and pharmacy trainings to maximize use and understanding of Boiron medicines
→ Define, create and deliver new professional service offerings intended to maximize Patients value from their use of Boiron medicines
→ Represent Boiron at professional tradeshows and conferences
→ Develop effective relationships with clients
→ Communicate with sales team including Regional Account Managers, Inside Medical Consultants and other Medical Consultants
→ Generate new business through cold calling
→ Identify and develop Key Opinion Leaders (KOL’s) within the medical field
→ Recruit healthcare professionals for clinical homeopathic training course
→ Complete data entry to include details of targets’ responses, notes, and follow through actions
→ Submit reports detailing highlights and other activity on a monthly basis
→ Adheres to pricing guidelines established
→ Observe the high quality of ethical standards in presentations, proposals and overall representation of the company, including professional image and appearance
→ Understand and share, in a timely manner, market intelligence regarding competitive activity
→ Provide temporary medical consulting for vacant territories
Other duties as assigned

REQUIREMENTS:
• BA/BS required. Biological science , Business Administration or related field or at least 4 years of directly related experience
• 2-4 years of sales/marketing experience preferable with dermatologist, plastic surgeon, or family practitioners
• Clear understanding of Medical Policies and Sales Procedures
• Computer Proficiency – experienced with developing and presenting data in spreadsheets and word processing (MS Excel and Word)
• Must be able to provide feedback to management
• Valid driver’s license
• Ability to travel domestic (primarily) and international (occasionally) locations (up to 30% travel required)
• Must be willing to work at least 10 weekends a year

If you feel you are qualified and would like to apply for this position, please email your resumé to [email protected].