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Bringout the Health Within

Careers

Opportunities at Boiron

If you feel you are qualified and would like to apply for any of the positions below, please email your resumé to [email protected].

Open Positions

Click one of the links below to read the full description

Public Relations

Boiron Consumer Experience Specialist

Summary:

The Consumer Experience Specialist will respond to inquiries from the general public including product-related questions, company information, and general homeopathy through mail, e-mail, live telephone contact, product review sites, and social media platforms. This individual will also support Public Relations in marketing and consumer outreach initiatives, trade show preparation and participation, sampling programs and corporate donations, as well as assist the Quality Assurance department in managing complaints, related investigations and documentation.

Responsibilities:

  • Answer consumer inquiries regarding product information and drug facts, product complaints and adverse events, and maintain related documentation.
  • Respond to all phone, mail, e-mail and social inquiries in a professional and timely manner.
  • Provide quality consumer care through time-sensitive interactions on a variety of social media platforms and Amazon reviews.
  • Manage the telephone system and outgoing messages.
  • Respond to voicemails received after business hours in a timely manner.
  • Manage contacts and information in the consumer inquiry database.
  • Compile consumer inquiries data and issue reports on monthly basis or as needed.
  • Manage product complaint documentation and coordinate sample collection for investigation.
  • Conduct initial intake for adverse event reports and forward to appropriate Quality Assurance or contracted call center consultant.
  • Update, manage and maintain informational resources in paper and electronic formats.
  • Assist with record retention activities associated with all GMP documentation maintained by Quality Assurance.
  • Fulfill and track charitable product donations, sponsorships and key influencer sampling requests as directed.
  • Process and track Boiron Promise consumer refunds.
  • Help coordinate supplies and provide support for consumer and trade show events when required.

Requirements:

  • Bachelor’s degree in Communications or related field preferred.
  • 2-4 years of customer service, call center experience or related field.
  • Proficiency in Microsoft Office including Outlook, Word, Excel and PowerPoint.
  • Proficiency in consumer database management platforms and/or social media management tools.
  • Proficiency in social media applications including Facebook, Twitter, Instagram and Pinterest.
  • Strong written and verbal communication skills.

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.

 


Accounting

Accounts Receivable Processor

Summary:

The role within the company as an Accounts Receivable (A/R) Professional will consist primarily of applying payments to customer accounts. Entering payments in the form of check, credit card, wire transfers and other payment methods. Other important duties will be reviewing and maintaining customer accounts, researching customer invoice and account history and customer account details.

Responsibilities:

  • Under general supervision, receives, sorts, prepares and processes remittances (checks, wires, credit cards…) and invoice data in line with customer established procedures, standard banking policy and customer deadlines.
  • Requires ability to follow written procedures combined with acquired skills/knowledge of receivables processing equipment and client specification.
  • Produce and provide clients with financial reporting and presentations on receivables.

Requirements:

  • Education: high school diploma or equivalent
  • Strong typing skills
  • Computer Skills with working knowledge in; Microsoft Windows, Microsoft Office ( Excel, Word) ; and the Internet
  • Requires the ability to read and follow instructions.
  • Data entry, basic math and numerical typing skills are essential.
  • Must meet production and accuracy standards.
  • Being able to work in a high production, deadline oriented environment.
  • Must be a team player who can also be productive independently
  • Strong reconciliation skills.

EEO Statement: Boiron USA, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.

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