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Bringout the Health Within

Careers

Customer Service Representative

Location: Newtown Square, PA
Type: Full-Time

SUMMARY OF POSITION:

A Boiron Customer Service Representative is responsible to reflect company values including friendliness, reliable service and team work in communications by phone and in writing with customers, consumers and Boiron sales representatives. The primary task includes receiving entering, updating, and processing of orders, returns requests, overages, shortages, and damages.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

› Receive and process order information from customers and Boiron sales representatives.
› Manage inbound/outbound calls.
› Performing duties such as answering the phone, maintaining accurate records, faxing, copying and filing.
› Process appropriate follow-ups in a timely manner.
› Conduct research and analyze specific customer issues/complaints to resolution.
› Ensures that customer orders, claims, credits, invoices and returns are processed within the Order Management system, per department procedures, timely and accurately.
› Uses systems and resources within functional area as primary tools to address and fulfill customer needs.
› Responsible for order processing, including taking orders over the phone and fax, and resolving issues with EDI orders.
› Responding to requests for information regarding orders, product availability, delivery status, pricing and all other Customer Service inquiries. Trace and track shipments for customers.
› Maintain and update Customer files.
› Allocate product in short supply. Maintain reserve inventory to ensure product availability for key accounts during a product shortage.
› Coordinate activities associated with a new product launch, including special pricing, credit terms, delivery and inventory.
› Contribute to the team effort by performing other job-related duties as assigned.

REQUIREMENTS:

› Education: high school diploma or equivalent
› Requires the ability to read and follow instructions.
› 1-2 years’ experience in a customer service setting and data entry experience, preferably in a call center environment
› Requires proficiency in Microsoft Office products including, Excel, Word, Access and Outlook are required.
› Excellent phone presentation skills and communication skills
› Ability to work in fast-paced, call center environment
› Proven ability to work alone following policy, procedure and practice.
› Experience researching and analyzing customer issues strongly preferred.
› Must be 18 years of age or older.
› Ability to be a positive team member

If you feel you are qualified and would like to apply for this position, please email your resumé to [email protected].


Inside Sales Consultant

Location: Newtown Square, PA & Simi Valley, CA
Type: Full-Time

SUMMARY OF POSITION:

The Inside Sales Medical Consultant interacts via telephone with medical professionals to increase sales volume in the assigned territory while continuing superior customer service.   Represents company at trade shows and other events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

› Respond to incoming calls from the target customers
› Ability to make 25+ outbound calls daily to medical professionals, urgent care centers and walk-in clinics (database provided)
› Engaging target in detailed informational/promotional product discussions
› Recruit Healthcare Professionals for clinical homeopathic training course
› Cold Calling: Actively pursuing new leads for both sales and educational course recruitment
› Completing data entry to include details of targets’ responses, notes, and follow through actions
› Exceeding revenue and sales goals
› Assisting and support the medical consultant team via the phone
› Process sample requests and enter in CRM system
› Preparing sales offers, proposals, product presentations, as well as general sales activity
› Reviews all orders to forecast additional customer needs
› Participation in Trade Show activities which requires overnight travel
› Observing the high quality of ethical standards in presentations, proposals, and overall representation of the company, including professional image and appearance
› Adheres to pricing guidelines established
› Submitting reports detailing highlights and other activities on a monthly basis
› Other duties as assigned

REQUIREMENTS:

› Education: high school diploma or equivalent
› Enthusiastic team player with a positive attitude and winning track record
› 1-2 years of experience in cold calling sales and/or customer service experience
› Availability to work up to 8 weekends per year
› Self-starter capable of delivering on goals with minimal supervision
› Excellent presentation/communication/influencing/negotiating skills, both written and verbal, required.
› Proficient with operating a personal computer and use of MS Excel/Word/Outlook/PowerPoint etc.
› Energetic, compelling, and professional sales presence using email and the telephone
› High level of personal motivation

If you feel you are qualified and would like to apply for this position, please email your resumé to [email protected].