Careers at Boiron USA

Current Openings:

• President & CEO
• Boiron Consumer Experience Specialist

PRESIDENT & CEO - NEWTOWN SQUARE, PA

In order to further strengthen its North American’s presence, Boiron is looking to recruit a high caliber President & CEO to drive growth and expansion in the region.

Competitive Base Salary + Bonus & Benefits
Reporting to the Board of Directors, you shall provide leadership to position the company at the forefront of the industry. You shall also develop a strategic plan to advance the company's mission and objectives and to promote revenue, profitability and growth as an organization. You will also oversee company operations in order to insure production efficiency, quality, service and cost-effective management of resources. With full P&L accountability you will represent the company to any media and official events.

The successful candidate will have a proven track record as a business leader, be commercially and financially astute and have a demonstrable record of achieving consistent bottom line contribution. With a scientific background (Pharm.D. ideal) completed with an MBA, you will excel within a highly empowered environment whilst demonstrating your ability to balance entrepreneurial flair with the reporting demands of an International Business.  Science savvy with a proactive attitude, you will be customer oriented, results driven and have well developed analytical skills. Bi-Lingual French/English.

Interested candidates should send their resume quoting job reference 2012/174/DF/MP to Sophie MALET at www.boiron.fr.

BOIRON CONSUMER EXPERIENCE SPECIALIST - NEWTOWN SQUARE, PA

This position will respond to inquiries from the public including product-related questions and complaints, adverse reactions, general homeopathy, etc. through mail, e-mail, live telephone contact, and Web-based social platforms. This individual will also support Public Relations in social media, corporate Web presence-building and consumer outreach initiatives as well as assist Quality Assurance in managing complaints, related investigations, and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer consumer phone inquiries regarding product information and drug facts, product complaints and adverse events, and maintain related documentation.
• Respond to all mail and e-mail inquiries in a professional and timely manner.
• Manage the telephone system and outgoing messages.
• Respond to voicemails received after business hours in a timely manner.
• Manage contacts and information in the consumer inquiry database.
• Compile consumer inquiries data and issue reports on monthly basis or as needed.
• Manage product complaint documentation and coordinate sample collection for investigation.
• Conduct initial intake for adverse event reports and forward to appropriate Quality Assurance representative.
• Update, manage and maintain informational resources in paper and electronic formats.
• Assist record retention activities associated with all GMP documentation maintained by Quality Assurance.
• Maintain open communication with Operations to resolve challenges.
• Work independently with minimal supervision.
• Manage time effectively and utilize strong analytical/problem solving skills.
• Provide support and staffing at consumer events when required.
• All other duties as assigned.

REQUIREMENTS:

• Bachelor's degree in Communications or related field.
• 2-4 years of customer service or call center experience preferred.
• Proficiency in Microsoft Office including Outlook, Word and Excel.
• Proficiency in social media applications including Facebook, Twitter and Youtube.
• Strong written and verbal communication skills; must be a strong active listener with a strong thought process.
• Strong organizational skills with attention to detail.
• Ability to work in a high-paced, multi-tasked environment.
• Ability to balance multiple responsibilities; adapt to changing corporate priorities; and meet deadlines.
• Ability to recognize and interpret trend data from consumer inquiries.
• Ability to work independently, manage own time and take initiative; or take direction to support a team or hired consultants.
• Ability to provide effective and timely resolutions for a wide range and high volume of customer inquiries.
• Self-starter with demonstrated leadership, interpersonal and communication skills.
• Build positive rapport with different types of consumers over the telephone or through Web-based social platforms.
• Demonstrated ability to diplomatically resolve consumer complaints and diffuse tension to ensure goodwill and customer retention. 
• Ability to represent brand image of friendliness, empathy, and holistic lifestyle to general public.
• Ability to travel domestic (up to 10% travel required), which may include overnight and/or weekend travel

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